Refund Policy

At exponet.shop, we aim to ensure your satisfaction with every digital product you purchase. While we strive to deliver flawless service, we also acknowledge that issues may occasionally arise. This policy sets out your rights and our responsibilities in compliance with UK consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

When Refunds Are Applicable

Refunds for digital goods may be issued in the following situations:

1. Non-Receipt of Product: If you do not receive your digital item within a reasonable timeframe after purchase.

2. Defective or Malfunctioning Product: If the digital content you receive is faulty or does not perform as described on our website.


When Refunds Are Not Available

Due to the nature of digital products, we do not offer refunds under these circumstances:

- Change of Mind: If you simply decide you no longer want the item.

- Preference-Based Issues: Disliking the design, theme, or purpose after download.

- Activated/Used Products: Once a digital item has been downloaded, accessed, or activated, you waive your right to cancel and refund as outlined by UK digital goods regulations.


🛡 Quality Check Assurance

Every product delivered via exponet.shop undergoes a strict verification process to ensure it is operational, properly formatted, and matches its listing. That said, statutory rights always apply and cannot be waived.

💬 Need Help?

If you encounter any problems with your order or believe you are entitled to a refund under the conditions above, please contact our support team at support@exponet.shop.